{"id":1203,"date":"2021-04-09T12:08:30","date_gmt":"2021-04-09T11:08:30","guid":{"rendered":"https:\/\/www.variocube.com\/?page_id=1203"},"modified":"2026-11-04T10:22:12","modified_gmt":"2026-11-04T09:22:12","slug":"support","status":"publish","type":"page","link":"https:\/\/www.variocube.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1203\" class=\"elementor elementor-1203\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e30f33d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e30f33d\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ca4044\" data-id=\"6ca4044\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b4e9d6 elementor-widget elementor-widget-image\" data-id=\"3b4e9d6\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"342\" src=\"https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-1024x342.png\" class=\"attachment-large size-large wp-image-6347\" alt=\"Locker system for parcels and dry cleaning in the DC Tower\" srcset=\"https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-1024x342.png 1024w, https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-300x100.png 300w, https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-768x256.png 768w, https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-1536x512.png 1536w, https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower-18x6.png 18w, https:\/\/www.variocube.com\/wp-content\/uploads\/2022\/02\/Variocube-DCTower.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-139ed61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"139ed61\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d83d45\" data-id=\"9d83d45\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5e5309 elementor-widget elementor-widget-heading\" data-id=\"c5e5309\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Support for Variocube systems<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dded18b elementor-widget elementor-widget-spacer\" data-id=\"dded18b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e1d24a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1d24a9\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dd895a2\" data-id=\"dd895a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06a15c0 elementor-widget elementor-widget-text-editor\" data-id=\"06a15c0\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">1. The first point of contact for support enquiries regarding a Variocube system is the operator on site or the customer's internal 1st level support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46e3b8f elementor-widget elementor-widget-text-editor\" data-id=\"46e3b8f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">2. <strong>If no solution to the problem can be found internally<\/strong>, we are available during support hours by telephone and via the support form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-289c3c2\" data-id=\"289c3c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-739d7f9 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"739d7f9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exclamation\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPlease have the following information ready for quick troubleshooting in case of support requests:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description translation-block\">- Cube location<br>\r\n- Contact person<br>\r\n- Software error<br>\r\n- Hardware error<br>\r\n- General error description<br>\r\n- Photos, if applicable<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cf716a elementor-widget elementor-widget-spacer\" data-id=\"9cf716a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06036db elementor-align-center elementor-widget elementor-widget-button\" data-id=\"06036db\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/www.variocube.com\/wp-content\/uploads\/2021\/04\/VC-Supportprozess-2021-04.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download support process as PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c993cad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c993cad\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f28e16\" data-id=\"2f28e16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8db95e9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8db95e9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-caret-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e87fe01\" data-id=\"e87fe01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a35cfb elementor-widget elementor-widget-text-editor\" data-id=\"5a35cfb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For smooth problem solving, it is necessary to have a 1st level contact person directly at the plant on site in order to carry out the actions\/test procedures to be performed on the plant immediately!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e9a015 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e9a015\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f567a2d\" data-id=\"f567a2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27ddfdd elementor-widget elementor-widget-spacer\" data-id=\"27ddfdd\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ef3d912 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef3d912\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5ad8614\" data-id=\"5ad8614\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-116cfb5 elementor-widget elementor-widget-heading\" data-id=\"116cfb5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Support form:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3afc383 elementor-widget elementor-widget-global elementor-global-8801 elementor-widget-html\" data-id=\"3afc383\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Variocube Support-Formular (de) - Token siehe README -->\n<style>\n.vc-form{--navy:#05164D;--orange:#FF6A00;--line:#c5cbdb;max-width:640px;margin:0 auto;padding:0 16px;font:16px\/1.5 -apple-system,BlinkMacSystemFont,\"Segoe UI\",Helvetica,Arial,sans-serif;color:var(--navy)}\n.vc-form *{box-sizing:border-box}\n.vc-form h2{margin:0 0 12px;font-size:1.5rem;color:var(--navy)}\n.vc-form .vc-notice{background:#eef1f9;border-left:4px solid var(--orange);padding:12px 16px;margin:0 0 20px;border-radius:4px}\n.vc-form a{color:var(--navy);text-decoration:underline}\n.vc-form .vc-row{margin:0 0 16px}\n.vc-form .vc-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}\n@media(max-width:520px){.vc-form .vc-2{grid-template-columns:1fr}}\n.vc-form label{display:block;font-weight:600;margin:0 0 4px}\n.vc-form .vc-hint{display:block;font-size:.875rem;color:#4a5578;margin:2px 0 0;font-weight:400}\n.vc-form input[type=text],.vc-form input[type=email],.vc-form input[type=tel],.vc-form select,.vc-form textarea{width:100%;padding:10px 12px;font:inherit;color:var(--navy);background:#fff;border:1px solid #6b7595;border-radius:4px}\n.vc-form textarea{min-height:140px;resize:vertical}\n.vc-form :focus-visible{outline:3px solid var(--orange);outline-offset:2px}\n.vc-form .vc-check{display:flex;gap:10px;align-items:flex-start}\n.vc-form .vc-check input{width:22px;height:22px;margin-top:2px;accent-color:var(--navy)}\n.vc-form .vc-check label{margin:0;font-weight:600}\n.vc-form .vc-urgent{font-size:.9rem;margin:6px 0 0}\n.vc-form button{background:var(--orange);color:var(--navy);border:0;border-radius:4px;padding:12px 28px;font:inherit;font-weight:700;cursor:pointer}\n.vc-form button:hover{background:#ff8533}\n.vc-form .vc-cap{display:flex;align-items:center;gap:8px;flex-wrap:wrap}\n.vc-form .vc-cap input{width:5em}\n.vc-form .vc-hp{position:absolute;left:-9999px}\n.vc-form .vc-js{display:none}\n.vc-form.js .vc-js{display:block}\n.vc-form.js .vc-2.vc-js{display:grid}\n.vc-form.js .vc-nojs{display:none}\n<\/style>\n<div class=\"vc-form\" id=\"vc-form\">\n<h2>Enquiry to Variocube Support<\/h2>\n<p class=\"vc-notice\"><strong>On receipt, registration or refund<\/strong> In the first instance, the local operator is responsible (e.g. hotel, residential complex, shop). You can find answers to frequently asked questions in the <a href=\"https:\/\/variocube.weclapp.com\/webapp\/view\/helpdesk\/portal\/variocube\/\" target=\"_blank\" rel=\"noopener\">Customer Portal<\/a>.<\/p>\n<form method=\"post\" action=\"https:\/\/variocube.weclapp.com\/webapp\/seam\/resource\/rest\/web2ticket?charset=UTF-8\" accept-charset=\"UTF-8\" id=\"vc-f\">\n<p class=\"vc-hint\">Fields marked with * are compulsory.<\/p>\n<div class=\"vc-row\"><label for=\"vc-email\">E-Mail<\/label><input type=\"email\" id=\"vc-email\" name=\"email\" maxlength=\"1000\" required autocomplete=\"email\"><\/div>\n<div class=\"vc-row vc-2\"><div><label for=\"vc-fn\">First name<\/label><input type=\"text\" id=\"vc-fn\" name=\"firstname\" maxlength=\"1000\" autocomplete=\"given-name\"><\/div>\n<div><label for=\"vc-ln\">Surname<\/label><input type=\"text\" id=\"vc-ln\" name=\"lastName\" maxlength=\"1000\" autocomplete=\"family-name\"><\/div><\/div>\n<div class=\"vc-row vc-2\"><div><label for=\"vc-co\">Company<\/label><input type=\"text\" id=\"vc-co\" name=\"company_name\" maxlength=\"1000\" autocomplete=\"organization\"><\/div>\n<div><label for=\"vc-ph\">Phone<\/label><input type=\"tel\" id=\"vc-ph\" name=\"phone\" maxlength=\"1000\" autocomplete=\"tel\"><\/div><\/div>\n<div class=\"vc-row vc-js\"><label for=\"vc-loc\">Location of the plant*<\/label><input type=\"text\" id=\"vc-loc\" maxlength=\"200\" aria-describedby=\"vc-loc-h\" placeholder=\"Office building at 5 Musterstra\u00dfe, North Entrance\"><span class=\"vc-hint\" id=\"vc-loc-h\">Address, building or on-site designation, e.g. \u2018Office building, 5 Musterstra\u00dfe, North Entrance\u2019<\/span><\/div>\n<div class=\"vc-row vc-2 vc-js\"><div><label for=\"vc-cube\">Cube number (optional, if known)<\/label><input type=\"text\" id=\"vc-cube\" maxlength=\"20\" pattern=\"[A-Za-z]{0,2}[0-9]{0,8}\" aria-describedby=\"vc-cube-h\" placeholder=\"vc002316\"><span class=\"vc-hint\" id=\"vc-cube-h\">This is shown on the device, e.g. vc002316. If you do not know it, leave the field blank.<\/span><\/div>\n<div><label for=\"vc-prod\">Product<\/label><select id=\"vc-prod\"><option value=\"\">Please select \/ I don\u2019t know<\/option><option>Logistics<\/option><option>POBox<\/option><option>Safecube<\/option><option>Rental\/Loan<\/option><option>Order<\/option><option>Servicecube<\/option><option>Vending<\/option><option>Clesycube<\/option><option>SMALOX<\/option><option>Daylox<\/option><option>Centre\/Cubeadmin<\/option><option>No product<\/option><\/select><\/div><\/div>\n<div class=\"vc-row\"><label for=\"vc-subject\">Subject*<\/label><input type=\"text\" id=\"vc-subject\" name=\"subject\" maxlength=\"100\" required><\/div>\n<div class=\"vc-row\"><label for=\"vc-desc\">Description*<\/label><textarea id=\"vc-desc\" name=\"description\" required aria-describedby=\"vc-desc-h\"><\/textarea><span class=\"vc-hint\" id=\"vc-desc-h\">What happened? What have you tried so far?<\/span><\/div>\n<div class=\"vc-row vc-js\"><div class=\"vc-check\"><input type=\"checkbox\" id=\"vc-urgent\"><label for=\"vc-urgent\">Urgent<span class=\"vc-hint\">Only in the event of a system failure or if a compartment cannot be opened.<\/span><\/label><\/div><\/div>\n<p class=\"vc-urgent\">Urgent \u2013 e.g. equipment has broken down or a compartment won\u2019t open? Telephone: +43 720 676 300-0 (Mon\u2013Thu 9.00 am\u20134.00 pm, Fri 9.00 am\u20131.00 pm).<\/p>\n<p class=\"vc-hint vc-nojs\">If JavaScript is disabled, please state the location of the system (and, if known, the cube number and product) directly in the subject line or in the description.<\/p>\n<input type=\"hidden\" name=\"priority\" id=\"vc-prio\" value=\"normal\">\n<div class=\"vc-row\"><div class=\"vc-cap\" role=\"group\" aria-labelledby=\"vc-capq\"><span id=\"vc-capq\">Please complete the exercise:<\/span> <strong><span id=\"vc-c1\"><\/span> + <span id=\"vc-c2\"><\/span> =<\/strong>\n<label for=\"vc-cr\" class=\"vc-hp\" style=\"position:absolute;left:-9999px\">Result<\/label><input type=\"text\" inputmode=\"numeric\" id=\"vc-cr\" name=\"captchaResult\" maxlength=\"2\" required aria-label=\"Result\">\n<input type=\"hidden\" id=\"vc-cv1\" name=\"captchaValue1\"><input type=\"hidden\" id=\"vc-cv2\" name=\"captchaValue2\"><\/div><\/div>\n<input type=\"hidden\" name=\"honeypot\" value=\"\">\n<input type=\"hidden\" name=\"token\" value=\"3512e1fa-9cb8-407f-89f3-16e14531a730\">\n<button type=\"submit\">Send enquiry<\/button>\n<\/form>\n<\/div>\n<script>\n(function(){\nvar r=document.getElementById('vc-form'),f=document.getElementById('vc-f');r.className+=\" js\";document.getElementById(\"vc-loc\").required=true;\nvar s=String(Date.now()).substr(0,12),a=Math.floor(Math.random()*10),b=Math.floor(Math.random()*10);\ndocument.getElementById('vc-cv1').value=s+a;document.getElementById('vc-cv2').value=s+b;\ndocument.getElementById('vc-c1').textContent=a;document.getElementById('vc-c2').textContent=b;\nf.addEventListener('submit',function(){\nvar g=function(i){return document.getElementById(i)},loc=g('vc-loc').value.trim(),cube=g('vc-cube').value.trim(),prod=g('vc-prod').value,sub=g('vc-subject'),d=g('vc-desc'),\nrest=[cube,prod].filter(Boolean).join(' \\u00b7 '),room=46-rest.length-(rest?3:0),short=loc.length>room?loc.slice(0,Math.max(room-1,10)).trim()+'\\u2026':loc,\ntag=['Standort: '+short].concat(rest?[rest]:[]).join(' \\u00b7 ');\nif(loc||tag){sub.value='['+tag+'] '+sub.value;d.value='Standort: '+loc+'\\n'+(cube?'Cube: '+cube+'\\n':'')+(prod?'Produkt: '+prod+'\\n':'')+'\\n'+d.value;}\ng('vc-prio').value=g('vc-urgent').checked?'hoch':'normal';\n});\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14ac121\" data-id=\"14ac121\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d860825 elementor-widget elementor-widget-heading\" data-id=\"d860825\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Support contact and times:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9d9dfb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d9d9dfb\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Monday to Thursday, 9:00 to 16:00, Friday, 9:00 to 13:00<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><a href=\"tel:+43 720 676 300 0\">+43 720 676 300 0<\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7294089 elementor-widget elementor-widget-heading\" data-id=\"7294089\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">Outside support hours (subject to availability):<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ecfaf elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"40ecfaf\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><a href=\"tel:+43 720 676300-99\">+43 720 676300-99<\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support for Variocube systems 1. The first point of contact for support enquiries regarding a Variocube system is the operator on site or the customer's internal 1st level support. 2. If no solution to the problem can be found internally, we are available during support hours by telephone and via the support form Please have the following information ready for rapid troubleshooting: [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"folder":[],"class_list":["post-1203","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/pages\/1203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/comments?post=1203"}],"version-history":[{"count":166,"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/pages\/1203\/revisions"}],"predecessor-version":[{"id":38179,"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/pages\/1203\/revisions\/38179"}],"wp:attachment":[{"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/media?parent=1203"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.variocube.com\/en\/wp-json\/wp\/v2\/folder?post=1203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}