Support for Variocube systems

1. The first point of contact for support enquiries regarding a Variocube system is the operator on site or the customer's internal 1st level support.

2. If no solution to the problem can be found internally, we are available during support hours by telephone and via the support form.

Please have the following information ready for quick troubleshooting in case of support requests:

- Cube location
- Contact person
- Software error
- Hardware error
- General error description
- Photos, if applicable

For smooth problem solving, it is necessary to have a 1st level contact person directly at the plant on site in order to carry out the actions/test procedures to be performed on the plant immediately!

Support contact and times:

Outside support hours (subject to availability):

Support form:

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